John Lewis Community Services is a Participating Agency in the ServicePoint and Scott County Service Coordination System of Services. ServicePoint is a shared homeless and housing management information system administered by the Iowa Institute for Community Alliances (IICA). ServicePoint can improve the services and programs for the homeless and low-income households by allowing only authorized personnel at Participating Agencies to collect demographic information and share relevant Client information needed for service delivery and to use en on-line directory of services available statewide. The ServicePoint system operates over the Internet and uses many security protections to help ensure confidentiality.Please read the following statements (or ask to have them read to you), and make sure you have had an opportunity to have your questions answered.

• Information you provide will help to improve services this agency or your community can offer you.
• Your name and other identifying information will not be reported to offices and organizations that plan and fund homeless services.
• IICA will not report or disclose your name and other identifying information.
• Information about the: diagnosis or treatment of a mental health disorder, drug or alcohol disorder, HIV, AIDS, or domestic violence concerns, will not be disclosed without your written, informed consent.
• You are not legally required to provide any information.

As you receive services, demographic information will be collected about you and information may be collected about the services provided to you, and the outcomes these services help you to achieve. This information will be collected so that the agency and community can:

• Share your information, if appropriate, with other ServicePoint Participant Agencies.
• Monitor the outcomes of services that are provided to you.
• Improve the quality of care and services for homeless individuals and families.

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